Overview

GBSI is seeking an Administrative Assistant to support the GBSI Training Center in Bellevue, WA.  This is a temporary, part-time position working on an as-needed basis, with typical work hours between 12:00pm - 5:00pm Monday-Friday.  The Administrative Assistant’s key role and responsibility is superb customer service, while collaborating with department managers and staff to assist with daily administrative needs and support. 

Responsibilities

• Handles difficult situations with professionalism;
• Maintains business-like attitude and extends courtesy to internal and external customers;
• Answers questions and/or concerns from students and instructors with little to no assistance;
• Ability to communicate with students attending training at the center to help with customer feedback and instructor assistance;
• Professionally communicates with customers; answers questions about the company and directs calls to the correct employee/department;
• Assists in the completion of training coordination;
• Strives for personal ongoing development;
• Ensures that classrooms are clean and well supplied with instructor/student materials, that room temperatures are comfortable, and that classroom computers are working properly;
• Coordinates and confirms food and supplies for catering.  Prepares continental breakfast and afternoon snack and may be required to plan and arrange catered lunches for classes, as needed;
• Keeps front lobby area stocked with fresh coffee and condiments, cold beverages, and snacks;
• Submits purchase requests and expense reports for approval;
• Assists with administrative and clerical needs;
• Assists with training coordination needs; class rosters, printing course completion certificates, evaluations, courseware, material management;
• Coordinates with other training locations regarding class rosters, courseware, and supplies;
• Updates Training Systems for coordination and confirmation of resources (SharePoint, TRMS, etc.);
• Adds invoicing instructions for Accounting to GBSI system based on contracts provided;
• Reports facility issues in the customer service tool HESK;
• Provides reports on the daily progress towards training events including; materials, enrollment changes, changes to classroom utilization reports, etc.;
• Able to assist in testing and proctoring of student testing;
• Ensures facility and in-stock items are maintained, accurately reported and current to date (i.e., inventory, student food, office supplies, equipment);
• May be required to travel or drive a vehicle in support of GBSI business requirements;
• May assist the Technical Team in configuration and setup as needed;
• Additional duties as assigned.

Qualifications

• High School Degree or equivalent required; Associate’s degree in business, or related field or equivalent experience preferred;

• Two (2) years administrative experience;

• Strong customer service orientation;

• Ability to effectively communicate with internal and external customers;

• Strong organizational skills with ability to multi-task;

• Strong MS Office skills (Excel, Word, and Outlook);

• Strong English and grammar skills;

• Familiar and comfortable with office etiquette;

• Ability to multi-task and work under pressure and within time constraints.

About GBSI

Established in 1995, Global Business Solutions, Inc. offers customers a distinctive blend of information technology capabilities, education and training services, and information assurance solutions. Managed by a team of executive leaders experienced in the field of information technology and training services within the industry and government, GBSI prides itself on exceeding expectations. Our award-winning solutions give clients the support tools needed to successfully deliver in evolving environments with confidence.

 

GBSI is dedicated to hiring and retaining a diverse workforce. GBSI is an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA statement, please visit http://www.gbsi.com/EEO.  U.S. Citizenship is required for most positions.

 

Pay Transparency Nondiscrimination Provision:

GBSI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with GBSI’s legal duty to furnish information.

 

Drug Free Workplace:
We maintain a drug-free workplace and perform pre-employment substance abuse testing.