Overview

GBSI is seeking an Information Technology (IT) professional for the role of Customer Service/ Training Specialist NTMPS/ADE in Pensacola, FL to respond to NTMPS/ADE help desk calls, provide customers service, and develop/conduct training for internal and external customers.

Responsibilities

• Provides program administrative support to include meeting arrangements, produce presentations/briefs, and minute dictation.
• Manages the customer support email account and answers/fields help desk calls to provide customer support regarding business intelligence (BI) tool access or data requirements.  
• Develops and maintains local BI user guides and training tools to support customer’s needs.  
• Provides customer support and training to users to access and manage their BI accounts, folders, and reports.
• Demonstrates high acumen for superb customer service with an astute attention to detail and the ability to multitask.

Qualifications

• DoD-issued Secret Security Clearance is required.
• Bachelor’s degree in a related field is required.
• Four years of industry accepted Information Technology (IT) experience is required.
• Customer-service oriented with a problem-solving attitude.
• Experience with Microsoft products (Excel, Word, Power Point).
• Understanding of Navy Manpower, Personnel, Training and Education (MPTE) processes and data sources,Experience with IBM Cognos, SAP Business Objects or other BI tools

About GBSI

Established in 1995, Global Business Solutions, Inc. offers customers a distinctive blend of information technology capabilities, education and training services, and information assurance solutions. Managed by a team of executive leaders experienced in the field of information technology and training services within the industry and government, GBSI prides itself on exceeding expectations. Our award-winning solutions give clients the support tools needed to successfully deliver in evolving environments with confidence.

 

GBSI is dedicated to hiring and retaining a diverse workforce. GBSI is an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA statement, please visit http://www.gbsi.com/EEO.  U.S. Citizenship is required for most positions.

 

Pay Transparency Nondiscrimination Provision:

GBSI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with GBSI’s legal duty to furnish information.

 

Drug Free Workplace:
We maintain a drug-free workplace and perform pre-employment substance abuse testing.