Job Openings >> Cyber Systems Watch Officer
Cyber Systems Watch Officer
Summary
Title:Cyber Systems Watch Officer
ID:1112
Location:Pensacola, FL
Description


GBSI is seeking an Information Technology (IT) professional for the role of  Cyber Systems Watch Officer in Pensacola, FL.   The Cyber Systems Watch Officer will optimize system operation and resource utilization, perform system capacity analysis and planning, and provide assistance to users in accessing and using business systems.

Must have the ability to work flexible 24/7 shift schedules.
Responsibilities

  • Acting as the central point of contact for non-technical inquiries from external customers via telephone, DCO chat, and email;
  • Monitoring mission critical systems using Zabbix, DScape, and ArcSight for alerts and changes in system status, and notify appropriate support staff;
  • Creating, monitoring, reporting, and closing GTMS (Global Trouble Management System) tickets using Remedy ticketing system;
  • Producing and distributing daily Morning Update briefing slides, daily Open Tickets reports, daily Referred and Deferred Tickets reports;
  • Providing weekly OPS Update slides, weekly TMS Activity Reports, weekly TMS Closed Tickets reports, and weekly CMRS/DPMS Tickets reports.
  • Performing basic system administration tasks such as performing account unlocks and password resets for external customers;
  • Coordinating mission critical system maintenance (both scheduled and emergency) including emailing notices,  coordinating with outside watch officers, hosting pre-maintenance meetings with stakeholders, creating and closing tracking tickets, and verifying restoration of services.
  • May be required to travel or drive a vehicle in support of GBSI business requirements.
Qualifications
  • Must have active TS/SCI Clearance;
  • IAT Level II Certification is required (Security+);
  • Must have at least three years of experience in NOC Watch Officer role, IT, or related field;
  • Proficient skills in and heavy use of Microsoft Office products including Word, Excel, PowerPoint, Outlook, and SharePoint;
  • Experience in creating, monitoring, reporting, and closing Global Trouble Management System tickets;
  • Ability to work flexible 24/7 shift schedules as needed.




About GBSI

Established in 1995, Global Business Solutions, Inc. offers customers a distinctive blend of information technology capabilities, education and training services, and information assurance solutions. Managed by a team of executive leaders experienced in the field of information technology and training services within the industry and government, GBSI prides itself on exceeding expectations. Our award-winning solutions give clients the support tools needed to successfully deliver in evolving environments with confidence.

 

GBSI is dedicated to hiring and retaining a diverse workforce. GBSI is an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA statement, please visit http://www.gbsi.com/EEO.  U.S. Citizenship is required for most positions.

 

Pay Transparency Nondiscrimination Provision:

GBSI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with GBSI’s legal duty to furnish information.

 

Drug Free Workplace:
We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This opening is closed and is no longer accepting applications
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