The Technical Writer works closely with Subject Matter Experts (SMEs), engineers, program staff, and government stakeholders to translate complex technical and operational information into clear, accurate, and user‑focused documentation that supports mission execution, compliance, safety, and continuous process improvement.

• Researches, drafts, edits, and maintains Standard Operating Procedures (SOPs) supporting aviation operations, maintenance, logistics, training, and administrative workflows;
• Develops technical manuals, process guides, job aids, handbooks, and technical narratives aligned with Government and aviation program requirements;
• Applies Lean Six Sigma and continuous improvement principles when documenting processes to improve clarity, efficiency, and standardization;
• Produces end‑user documentation that translates complex aviation or technical processes into clear, task‑based instructions suitable for Government personnel and contractors;
• Creates supporting visuals (process maps, flow diagrams, tables, screenshots) to enhance usability and comprehension;
• Collaborates with aviation SMEs, engineers, maintainers, logisticians, and program staff to capture accurate technical content;
• Participates in interviews, workshops, and process walkthroughs to validate documentation accuracy and operational relevance;
• Ensures all documentation complies with applicable Government writing standards, contract deliverables, and customer style guides;
• Performs document reviews, edits, and quality assurance checks to ensure accuracy, consistency, version control, and traceability;
• Supports documentation repositories and configuration management processes as required;
• Identifies opportunities to streamline or standardize documented processes using Lean Six Sigma methodologies;
• Incorporates customer and end‑user feedback to continuously improve documentation quality and effectiveness.

• Bachelor’s degree in Technical Writing, English, Communications, Engineering, or a related field, or equivalent years of experience is required;
• Minimum 4-6 years of experience in technical writing, documentation development, or SOP creation is required;
• DoD-issued Secret Security Clearance is required at start;
• Demonstrated experience developing SOPs, technical manuals, and end‑user documentation is required;
• Lean Six Sigma certification (Green Belt or higher) or demonstrated applied experience using Lean Six Sigma principles is required;
• Strong ability to translate complex technical or operational information into clear, concise, and accurate written products is required;
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and document management tools is required;
• Excellent written communication, editing, and organizational skills is required;
• Knowledge of process mapping, value stream mapping, or continuous improvement documentation is required
• Experience supporting government aviation or aviation‑related programs is preferred;
• Familiarity with aviation terminology, operational workflows, or maintenance environments is preferred;
• Experience working in compliance‑driven or audit‑sensitive environments is preferred;
• Knowledge of process mapping, value stream mapping, or continuous improvement documentation is required.

About GBSI
Established in 1995, Global Business Solutions, LLC. offers customers a distinctive blend of information technology capabilities, education and training services, and information assurance solutions. Managed by a team of executive leaders experienced in the field of information technology and training services within the industry and government, GBSI prides itself on exceeding expectations. Our award-winning solutions give clients the support tools needed to successfully deliver in evolving environments with confidence.

GBSI is an affirmative action/equal opportunity employer. All Qualified applicants will receive consideration for employment without regard for race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. This Contractor and subcontractor shall abide by the requirements of 41 CFR-60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

Pay Transparency Nondiscrimination Provision:

GBSI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with GBSI’s legal duty to furnish information.

Drug Free Workplace:
We maintain a drug-free workplace and perform pre-employment substance abuse testing.